Legal
Privacy Policy
How the practice handles the personal information you share through this website.
Draft — requires confirmation. This policy is written to be POPIA-aligned but must be reviewed and confirmed by the practice before the site goes live. Items needing confirmation are marked [confirm].
Last updated: [confirm on publication]
What we collect
When you contact the practice through the enquiry form we collect the details you provide — your name, email address, phone number (optional), the service you’re interested in, and your message. We do not collect this information unless you choose to send it.
Why we collect it
Your enquiry details are used solely to respond to you and to arrange counselling services. They are not sold, rented or used for unrelated marketing.
How your enquiry is processed
Form submissions are delivered to the practice by email. Delivery is handled by a third-party email service acting as a processor on the practice’s behalf [confirm provider]. Your message may therefore be transmitted and stored by that provider as part of delivering it.
How long we keep it
Enquiry information is kept only as long as needed to respond to you and to maintain reasonable records of the correspondence, after which it is deleted [confirm retention period].
Cookies & analytics
This website does not use advertising cookies. It does not run analytics or tracking scripts unless stated here [confirm if analytics is added before launch].
Your rights under POPIA
Under South Africa’s Protection of Personal Information Act you may request access to, correction of, or deletion of the personal information the practice holds about you. To do so, contact the practice using the details below.
Please don’t send medical details
The enquiry form is not a secure medical channel. Please avoid including detailed medical, diagnostic or highly sensitive personal information in it — a brief note about what you’d like support with is enough.
Contact for privacy questions
For any questions about this policy or your information, contact the practice by email or on 072 202 0901.